Frequently Asked Questions

Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay, and Klarna.

Can I change or cancel my order after placing it?
Please contact us as soon as possible at support@petsrusuk.co.uk. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.

Shipping & Delivery

How long does delivery take?
Standard delivery typically takes 3–5 working days. Express delivery is available at checkout for faster dispatch.

Do you offer free shipping?
Please check our shipping page or checkout for current free shipping thresholds and promotions.

Do you ship internationally?
We currently ship within the UK. International shipping options may be available — please contact us for more information.

Returns & Refunds

What is your returns policy?
We offer a 30-day returns policy on unused items in original packaging. Please visit our Returns & Refunds page for full details.

How long does a refund take?
Refunds are processed within 5–10 business days of us receiving your return.

Products

Are your products safe for pets?
Yes, all products sold on Petsrusuk are selected with pet safety in mind. If you have specific concerns about a product, please contact us before purchasing.

How do I know which size to choose?
Each product page includes sizing guides and descriptions. If you're unsure, feel free to contact us and we'll help you choose the right fit for your pet.

Contact Us

How can I get in touch?
You can email us at support@petsrusuk.co.uk or use the contact form on our website. We aim to respond within 1 business day.